Frequently Asked Questions

1. What products do you offer?
We offer a wide range of women’s modest fashion, including hijabs, abayas, dresses, bags, shoes, and accessories. All our items are selected for quality, comfort, and elegant design.

2. How long does delivery take?
Delivery usually takes 2 to 3 days depending on your city.

3. What are the shipping fees?
Shipping fees vary between 25 DH and 35 DH, depending on the location.

4. Who handles the delivery?
We work with professional delivery companies to ensure fast and reliable service.

5. What is your payment method?
We offer Cash on Delivery (COD) for your convenience.

6. What is your return policy?

• If the product is not as described, you may return it free of charge.

• For returns without a specific reason, the item must be unused and in original packaging. A fee of 20% to 30% of the item price may apply.

7. How do I request a return?
Contact us at:
📧 alluxe.contact@gmail.com
📞 +212 767683078

8. Do I need to pay anything upfront?
No, payment is made after delivery.

9. What sizes do you offer?
We offer a wide variety of sizes. You can check our size guide or contact us for help.

10. How can I contact customer support?
You can reach us at:
📧 alluxe.contact@gmail.com
📞 +212 767683078

Thank you for shopping at Alluxe! We’re committed to providing the best service and the highest quality.